My client, a high profile oil & gas company is looking for a Application Support Manager to join their team in Uxbridge.
The Business & Systems Support Services (B&SS) team deliver and manage a suite of common processes and services for Enterprise Systems, based upon the ITIL framework.
The Service SME (Application Support Manager) is responsible for providing business context and coordinating B&SS and business interaction with respect to the operational support of one or more SAP applications within B&SS.
The SSMEs for Manufacturing, are being assigned part time to perform other tactical/strategic activities and require support of an additional SSME to help perform their normal day to day activities. This new role reports directly to the Service Delivery Manager of Europe and Africa.
Delivery objectives of this the new role include:
- Support day to day SSME activities in Manufacturing
- Support the Regional Resolver Group implementation
- Support activities on documenting business process and business impact over the region
Daily responsibilities will include:
- Act as the point of contact between the organisation and B&SS for the provision of advice on matters such as system strategy, impact of changes, etc.
- Provide support to the B&SS central process teams by providing business impact data and to support the impact assessment of proposed changes.
- Provide assurance to central team that security standards are being met, and participate in security related audit activity.
- Advise central team of any compliance issues based upon application knowledge, and pass to process manager for action.
- Participates in monitoring and reporting compliance against corporate policies and provisions providing data to the central team e.g. release management and security and risk processes.
- Support the B&SS process managers as required in regards to process improvement activities that need business input/participation. For example, RCA communications, identification of training opportunities, identification of approved outage windows, etc. - Review validity of business enhancement and security requests, obtaining business approval or rejection of them.
- Provide assistance to the central release management team with regards to the business participation in testing of releases and to Change Management in regards to critical "out of release? changes.
- Participates in CAB meetings and release management meetings as necessary to support of the central team.
- Clarify the requirements with the business in relation to service requests where technical or functional knowledge is required to progress the request.
- Participate in reviews of B&SS plans, quotes, etc. as well as project and change plans from applicable business parties.
- Communicate business impact across the business organisation for activities such as system changes, outages, etc.
Comment:
ITIL certification. Experience in IT Service Delivery and ITIL processes. Experience in support of SAP solutions. Knowledge of the Oil and Gas industry.
This is a fantastic opportunity, please apply for more details.
Source: http://www.harveynash.com/uk/hnit/jobs/details.asp?jobid=1408154&Sourceapply=4
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